ATM Maintenance Coverage First Line and After Hour Maintenance Rockford Tech-Systems, Inc.’s First Line and After Hour Maintenance program includes the following services: - Reloading of receipt printer paper as needed. - Reloading of audit printer paper as needed. - Removal and repair of receipt and audit paper jams. - Removal of jammed cards from card reader. - Clearing of dispenser and depository problems. - Receipt of service calls directly from ATM network. - Dispatching of appropriate repair personnel. Contract hours for First Line and After Hour Maintenance are as follows: First Line Maintenance 365 Days per Year 8:00 am – 11:00 pm After Hour Maintenance Monday – Friday 5:00 – 11:00 pm Weekends and Holidays 8:00 am – 11:00 pm Hard (Second) Line Maintenance Rockford Tech-Systems, Inc.’s Hard (Second) Line Maintenance program includes the following services: - One preventative maintenance inspection per year. - All service calls included due to electronic and mechanical failure. - Mechanical, electronic, and sub-assembly parts included. - Re-inking ribbon for audit and receipt printers provided and installed by Rockford Tech-Systems, Inc. at no charge to client. - Depository ink cartridges provided and installed by Rockford Tech-Systems, Inc. at no charge to client. - Failure of equipment due to vandalism, lightning, or any other act of God will be repaired on a billed work basis as deemed necessary by Rockford Tech-Systems, Inc. to place equipment back into normal and safe operation. - Client to provide receipt and audit paper, currency separators, and currency in a condition and grade as recommended in owner’s manual and Rockford Tech-Systems, Inc. specifications. Contract hours for Hard (Second) Line Maintenance are as follows: Monday – Friday 8:00 am – 5:00 pm Saturday 8:00 am – 12:00 pm